Terms of Service

Agreement to Terms

By accessing or using the website aurelle.travel and engaging the services of Aurelle Travel Advisory ("Aurelle," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Our Services

Aurelle provides luxury travel advisory and booking services, including:

• Personalized travel consultation and itinerary design
• Hotel, resort, and accommodation bookings
• Experience and activity coordination
• Transportation arrangements
• Concierge and support services during travel

Booking Terms

Deposits and Payments

A non-refundable planning fee and/or deposit may be required to secure your booking. Specific payment terms will be outlined in your individual travel proposal. Final payment is typically due 60-90 days before departure, depending on supplier requirements.

Pricing

All prices quoted are subject to availability and may change until fully confirmed and paid. Prices are quoted in USD unless otherwise specified. Additional charges may apply for changes made after booking confirmation.

Cancellations and Refunds

Cancellation policies vary by supplier and will be clearly communicated before booking. Generally:

• Planning fees are non-refundable
• Supplier deposits may be non-refundable or subject to penalties
• Cancellations closer to departure typically incur higher penalties
• Some bookings may be non-refundable in their entirety

We strongly recommend purchasing comprehensive travel insurance.

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance covering trip cancellation/interruption, medical expenses, emergency evacuation, and baggage loss. Aurelle is not responsible for losses that would have been covered by adequate travel insurance.

Travel Documents

You are responsible for ensuring you have valid passports, visas, and any other required travel documents. Aurelle may provide guidance but is not responsible for denied entry or other issues arising from inadequate documentation.

Health and Safety

You are responsible for:

• Consulting healthcare providers about vaccinations and health precautions
• Informing us of any medical conditions that may affect your travel
• Ensuring you are physically fit to undertake your planned activities
• Complying with local laws, regulations, and safety guidelines

Limitation of Liability

Aurelle acts as an agent for various travel suppliers (hotels, airlines, tour operators, etc.). We are not liable for:

• Acts, omissions, or defaults of any supplier
• Injury, damage, loss, accident, delay, or expense arising from supplier services
• Force majeure events (natural disasters, pandemics, political unrest, etc.)
• Changes to schedules, routes, or services by suppliers

Our total liability, where permitted by law, shall not exceed the fees paid to Aurelle for planning services.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Aurelle or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Website Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or harmful code
• Collect information about other users
• Interfere with the proper functioning of the website

Indemnification

You agree to indemnify and hold Aurelle harmless from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable laws.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page. Your continued use of our services constitutes acceptance of modified Terms.